Louis C. Hinton

467 Highlander Way

Acworth, GA 30101

Phone: (404) 272-8609, Alt Phone: (678) 574-3548, Fax: (678) 574-3492

E-mail: lchinton@bellsouth.net

 

OBJECTIVE

 

I am interested in using the sum total of my corporate experience, life skills, and religious and academic training to work within a corporate or non-profit establishment or to work independently providing valuable resources and support to small businesses, churches and in group or one-on-one settings to grow confidence and increase success on the individual and collective level.

 

DESIRED OCCUPATION

 

Network/System/Security/E-Mail Administrator

Computer,  Desktop, Helpdesk Support Specialists

Web Designer, Newsletter Designer/Editor

Consultant, Trainer, Lecturer

 

EMPLOYMENT HISTORY

 

Employer: Home Depot

 

Title: Assoc. Security Engineer

Location: Atlanta, GA                                               Duration: 07/2003 - 01/2007

 

Job Duties: Information Security Administration – Worked with Sarbane Oxley's auditor to secure RACF access, Responsible for user management in production, QA and testing/training environment.  Provided helpdesk support utilizing Vantive, UTM and SAFE for tracking and resolving issues with new requests, modifications, or break-fix.  Provisioned new accounts and modified user’s access within the policy structure of Home Depot. Secured and locked down data on Novell, RACF Security, and LDAP.  Provided on-call pager duty and in-bound/outbound phone support to transit facilities, distribution centers, divisions, and SSC support teams and users.  Trained on korn-shell scripting and modified scripts to provision, delete, or modify multiple groups from users’ accounts or to alter multiple users’ access from the same resource.  Modified JCLs to create, delete, or modify multiple groups from users’ accounts or to alter multiple users’ access from the same resource.

 

· Provision and maintain users accounts on Windows 2003 - NT 4.0, Exchange 2000, Active Directory, Citrix, Novell 4.5, 5.5, Netware Admin, Unix (AIX & HP-UX), SAM

· (HP-UX) and SMIT (AIX) Utilities, Peoplesoft, Blackberry (BES Enterprise Administrator), Lotus Notes 5.2, Domino Administrator, AS400, LDAP (Notes), Check Point Firewall Administration, SecurID (Ace Sever Administrator.), Tandem, SAP

· IBM (RACF Administration): Provision and manage user’s TSO and Bundle access, add and modify data sets, classes, application IDs, started tasks, business processes, dialogs; MVS: Data Migration, provisioning user accounts for Data Dictionary and Endevor; ISPF, CA7, EDI/Gentran, SDSF, CICS, QMF, SPUFI, CLIST, QMF

· LDAP Security Administrator: Provision and maintain users' setup for LDAP security for HD associates, contractors, and vendor Transitions, HDA Delivery Agents, and Web Vendors

· Working knowledge of the following programming languages: Korn Shell scripting, vi editor, REXX, JCL, HTML programming

· Phone support, on-call support

Employer: DirectFit - Home Depot

 

Title: Security Engineer

Location: Atlanta, GA                                               Duration: 06/2002 - 07/2003

Job Duties:

· Provisioned and modified users’ LDAP security accounts, provided phone support and user management to Transit Facilities, Distribution Centers, Divisions, and SSC support teams and users

· Provisioned and modified user accounts in NT 4.0, Novell, Lotus Notes

· Assisted team members of the security team per request

· Utilized Vantive, UTM and SAFE for tracking users’ access.

 

Employer: Enterprises Computing Services, Inc.

 

Title: Senior Systems Engineer

Location: Woodstock, GA                                        Duration: 04/2000 - 01/2002

Job Duties: Responsibly administered ECS' network of 40-users/15 servers internally including support for its remote staff and professional clients. Worked in a team-oriented environment responsible for planning, budget/purchase recommendations, inventory control and assisted with management and administration of the company's Windows 2000/NT 4.0, Exchange Server 5.5/2000 and SQL 6.5/7.0/2000, SMS 2.0, Proxy 2.0, and IIS 4.0/5.0 servers, Oracle 8i.  Provided helpdesk support to remote clients for software developed by ECS and monitored hardware and backup performance.

· Installed, configured, upgraded servers and workstation, setup and configured SQL for desktops, setup testing and production environments, working knowledge of replication, data transfer, store procedures and T-SQL statements

· Administered Exchange Server and installed and configured MicroSoft Outlook client on the workstations, setup users and mailboxes

· Updated servers and workstation with the latest security patches and virus protection, working knowledge of various command utilities used to troubleshoot connectivity, fix problems with personal folders, check consistency of information store and directory databases, etc.

· Tracked software for licensing maintenance via SMS, remote accessed and monitored servers and connected to various workstations to trouble shoot and resolve problems

· Developed and maintained backup and recovery procedures, performed troubleshooting and resolved issues affecting down time (i.e. web server, proxy, virus attacks, firewall security breaches, CISCO router issues)

Employer: Entex IT Service, A Siemens Company

 

Title: Senior Support Service Analyst

Location: Atlanta, GA                                               Duration: 03/1999 - 04/2000

Job Duties: Provided helpdesk support for over 20,000 users and 400 servers on a Token Ring/Dial Up Network. Provided level-two support for Novell, NT 4.0, Unix, AS-400 and mainframe servers and workstations. Performed as peer leader for the AS-400/Mainframe and PC Support team.

 

· Subject Matter Expert on: NT, FrontPage, Access, IBM (CICS), AS/400

· Experienced with password resets, configured printers and routers, mapped keyboard, varied devices, canceled users, managed writers (printers) on AS/400 and IBM

· Resolved network connectivity issues and performed password resets on Novell 4.1, NT 4.0, Unix, SAP and ACE Server (SecurID Card). Edited Novell logon script files, Resolved remote dial-in connectivity issues for Shiva Pack, IGN Dialer and SecurID Card

· Supported users globally on Lotus Notes, resolved connectivity issues, performed troubleshooting and answered how to problems, experienced installing, setup and configured mail client, resolved Palm Pilot issues

 

Employer: Excel Technical Services

 

Title: Jr. Network Administrator

Location: Roswell, GA                                              Duration: 12/1998 - 03/1999

Job Duties: Responsible for supporting a staff of over 150 users, administering the network (7 servers) and managing accounts in NT domain, Novell 3.0 and Unix server. Provided helpdesk and deskside support for end-users with various hardware, software and access issues. Conducted training for computer and network security policy classes for new hires.  Performed wired telephone connections and voice mail setup for new hires and managed modification and deletions of phone services.

· Set up users accounts and added workstations to the domain, set up users accounts, assigned rights per job functions for Unix users

· Provided written documentation for and performed staging of NT Workstation and Win95 on Compaq PC, IBM compatibles and Dell Laptops

· Provided desk side support upgrading, installing and removing hardware/software and troubleshooting and resolving connectivity issues

· Successfully provided phone support (including installation and account set-up on Meridian)

 

Employer: Hunter Technical Resources

 

Title: Help Desk Support

Location: Marietta, GA                                            Duration: 6/1998 – 12/1998

Job Duties: Provided customer service and helpdesk support.  Worked directly with clients throughout the Southwest with everything affecting their initial ISP setup tracking with HEAT.

· Installed and Provided helpdesk support for Alltel Internet ISP (1,000 + users).  NT4.0, Windows 98, 95, 3.1 and Mac.

· Resolved dial-up connectivity problems ranging from issues affecting their Internet browsers (I.E., Netscape, Pegasus, etc.) and mail engines (Outlook Express, Pegasus, Netscape Communicator, etc.)

· Supported issues from hardware (modems) to anti-virus software

· Resolved network/internet protocol (TCP/IP, DNS, HTTP, FTP, Net Bios)

 

Employer: The Salvation Army, Southern THQ

 

Title: Secretary/Computer Specialist

Location: Atlanta, GA                                               Duration: 01/1996 - 06/1998

Job Duties: Supported a Novell 3.0 subnet for the Finance Department running NT 4.0. Functioned as Database Administrator for the territory's bank accounts. Provided desk side support and hardware/software training for an office of 15 users.

· Subject Matter Expert on Access 97, Lotus Notes 4.0, Lotus 1-2-3, Corel W.P.8 ,

· Resolved hardware (PC, laptop, HP printer and fax) issues; network and AS/400 login issues, and Lotus Notes connectivity issues within my department

· Troubleshot and resolved how to software issues and Windows 3.01/95/98

· Designed/formatted and updated the accounting manual

· Provided secretarial and clerical support for the officers of the Finance Department

 

EDUCATION 

 

Major: Network Engineering Management

School: Computer Learning Center

Location: Marietta, GA

Degree: Certificate

Completion Date: 08/1998

 

Major: Executive Word Processing

School: United College of Business

Location: Santa Monica, CA

Degree: Certificate

Completion Date: 06/1980

 

CERTIFICATES AND LICENSES 

 

MCP SQL 7.0 Administration, 01/2002

MCSE NT 4.0, 04/1999

 

SKILLS AND ABILITIES

 

Active Directory, Windows 2000 Server, Windows 2000 Professional, Windows NT Server & WKS 4.0, Windows XP, 98, 95, 3.1, Exchange Server 2000, 5.5, Proxy Server 2.0, SQL 6.5/7.0/SQL 2000, SMS 2.0, Oracle 8i, IIS 4.0 & 5.0, Novell Netware and Intranet Ware, HP-UX, AIX Unix boxes (Shell Scripting), DOS 6.22, iMAC, MAC OS, AS-400; FTP, DHCP, WINS, DNS; IBM (RACF, TSO), Tandem, Peoplesoft, Blackberry, MS Outlook, MS Office 2000, Lotus Notes 4.5, ACE Server (RSA), Veritas Backup Exec; PC Anywhere, LAN Software; Norton Ghost

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